My mother’s heart goes out to them. I can only imagine the worry and feelings of helplessness and frustration and anger. When those in the “chain of command” do not do their job or abandon their post (as it seems they might have, since they aren’t answering the phone), the only option is to go higher. Get louder. Call, email State and Federal representatives and senators. Contact reporters. Write letters to editors. Even try “way out there” options such as Dr Phil, Kim Kardashian, etc. One thing is for certain: if it becomes a political problem, someone will address it. Prayers for the family and their son. One measure of a society is the way prisoners are treated. I wonder how history will judge us.